How will Santevia ship goods to our online customers?
Standard shipping options are presented to the customer during the checkout process. For American customers, this is usually USPS. For Canadian and International customers, we usually use Canada Post.
Does Santevia guarantee date of delivery?
Santevia will package and ship out new orders within 2 business days. Usual delivery time is within 5-7 business days, however Santevia cannot guarantee the actual date of delivery by our third party shipping suppliers.
Does Santevia require online customers to pay shipping/handling fees?
Unless noted otherwise, or on a special promotion, online customers will pay for Shipping and Handling fees. These are clearly stated on the shopping cart prior to final checkout and payment. International and overseas customers must call to obtain a proper shipping quote.
What currency will Santevia charge customers for online purchases?
Canadian and International customers will be charged in Canadian Dollars.
American customers will be charged in US Dollars.